Refund policy

All products sold on or through The vAn, regardless of the sales price, are Final Sale and cannot be returned or exchanged. All purchases made through The vAn are to be shipped to your home address.

All employees are expected to use good judgment regarding Nike product, and refrain from dishonest behavior. The following are examples of abuse of these privileges (this list is not complete or exhaustive) and may result in loss of access to The vAn, and corrective action, up to and including termination:

  • Sharing your, or another's, vAn login and password with anyone.
  • Buying merchandise for other persons and receiving reimbursement via any payment method, including Nike gift cards.
  • The selling or reselling, directly or indirectly, of Nike merchandise.
  • Returning product to a location other than where the product was purchased.

NIKE has the right to investigate and take appropriate corrective action in cases where there is reason to believe a violation or abuse of this policy has occurred. Employee purchases are privileges and a valuable benefit to all NIKE employees. Employees are expected to use good judgment when using these privileges.

ETWs you are allowed one order from The vAn per calendar month. Upon purchasing from the van your access will be locked and you will be unable to view the store until the first day of the next calendar month.

 

RETURN POLICY

All sales are final, as such we do not accept returns and in most cases, we cannot offer refunds or exchanges. Products purchased from The vAn cannot be returned to another Nike store or resold. Reselling Nike product or returning product to a location other than where the product was purchased is a violation of Nike policies.

Our products come from all over Nike, some of our products are development samples that differ slightly in color, fit or materials from the product that eventually went to market. We do our best to identify when our preproduction sample products differ from the pictured production models, but due to the nature of the product this isn’t possible in all cases.

Our prices reflect estimated value of our products, which includes an estimate of condition. Because we cannot guarantee product availability, fit, or quality, we do not accept and cannot offer returns.

If you have a problem with your order, please contact customer service at the.van.my@nike.com and we will do what we can, in accordance with these policies, to make your shopping experience at The vAn a pleasant one.

 

REFUND POLICY

While we cannot accept returns, if there is a problem with your order, or an item in your order, resulting from human error on the part of our team we will gladly refund your order.

If you notice that we have made a mistake on your recent order, please email our Customer Service team at the.van.my@nike.com with the subject line: "ORDER REFUND" within 30 days of receiving your order to be issued a refund.

Situations warranting refunds include:
  • Item missing
  • Item damaged (Worn or flawed beyond the bounds of its indicated condition. In some cases, Customer Service may ask for the damaged item(s) to be returned for our own process improvement)
  • Incorrect item (wrong color, condition or size. In most cases, Customer Service will ask for the Incorrect item(s) to be returned for our own process improvement)

Please note that for ETWs if your order is refunded, either in part or entirely, this will not reset you monthly purchase and you will still need to wait until the beginning of the next calendar month to shop The vAn again.

If you have a problem with your order, please contact customer service at the.van.my@nike.com and we will do what we can, in accordance with these policies, to make your shopping experience at The vAn a pleasant one.

 

EXCHANGE POLICY

All sales are final, as such we do not accept returns and in most cases, we cannot offer refunds or exchanges. Products purchased from The vAn cannot be returned to another Nike store or resold. Reselling Nike product or returning product to a location other than where the product was purchased is a violation of Nike policies.

The vAn collaborates across categories to provide a wide range of products including, but not limited to, samples, post-season in-line items and remainders, consumer return items, and specialty one-of-a-kind items.

The vAn provides all these potential deals in its product stream. While the variety makes for unique opportunities, it also means size runs are often incomplete, and there may be only a few items of any one thing available. Therefore, in the vast majority of cases we cannot offer exchanges.

If you have a problem with your order, please contact customer service at the.van.my@nike.com and we will do what we can, in accordance with these policies, to make your shopping experience at The vAn a pleasant one.

 

CANCELLATION POLICY

While you can’t make changes to your order, you are usually able to cancel your order (or an item within your order) within 24 hours of it being placed. To cancel you order, email our Customer Service team at the.van.my@nike.com with the subject line: "CANCEL ORDER" within 24 hours of your order being placed.

Please note that for ETWs if your order is canceled, either in part or entirely, this will not reset you monthly purchase and you will still need to wait until the beginning of the next calendar month to shop The vAn again.

If you have a problem with your order, please contact customer service at the.van.my@nike.com and we will do what we can, in accordance with these policies, to make your shopping experience at The vAn a pleasant one.